7.1 The buyer may cancel the order for items in stock for any reason up to the point of dispatch and any payments made by the buyer shall be refunded in full within 28 days.
7.2 The buyer shall inspect the goods immediately upon receipt and shall notify the seller by email at: steve@ultimate-stream.co.uk and by telephone on: +44 1252 759285 within 7 days if the goods are damaged or do not comply with any of the contract. If the buyer fails to do so the buyer shall be deemed to have accepted the goods.
7.3 Where a claim of defect or damage is made, the goods shall be returned by the buyer to the seller within 28 days of delivery. The buyer shall be entitled to repair or replacement if the goods are in fact defective.
7.4 If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive an exchange or credit note by informing the seller by email at: steve@ultimate-stream.co.uk and by telephone on: +44 1252 759285 within 14 working days of receipt of the goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings, phono cartridges, earphones and headphones if these have been unsealed by the consumer or to items made to order (‘Special Order’). Any statutory Consumer rights are unaffected by this Agreement.
7.5 Goods must be returned by the buyer at the buyer’s expense within 7 days of cancellation in the original packaging and should be adequately insured during the return journey. The buyer will receive an exchange or credit note of all monies paid for the goods (including delivery charges, if any) except for return postal charges. If the buyer fails to return the goods following cancellation, the seller shall be entitled to deduct the cost of recovering the goods from the buyer.
7.6 Where returned goods are found to be damaged due to the buyer’s fault the buyer will be liable for the cost of remedying such damage.
7.7 If a product is faulty and it has been over 28 days since the purchase date the seller is not liable to refund or exchange your product and you must contact the original manufacturer. If this is the case and you require advice or assistance please email us at steve@ultimate-stream.co.uk and we will do what we can to help.
7.8 Ultimate Stream will charge a 20% restocking fee for returned items.